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Q. When will my order ship?
Most stock products will ship within one business day. We make every effort to process orders quickly. Occasionally, we may run short of a particular product. In that case, your order will ship the following business day. If we anticipate a longer delay, we will email you with an expected ship date. Custom printed and engraved products require longer production times which are stated on the individual product page.
Q. Will I receive tracking for my order?
Yes, please look for an email with tracking information. Tracking will come from either UPS or USPS depending on how the order shipped. Tracking can sometimes go to a spam or junk folder, please double check these folders if you have not received any tracking.
Q. Can I have my order expedited?
As far as production time on orders go, we typically don't have a way to speed the process up. Ink takes "x" amount of time to fully dry or cure before we can do the finish work and pack orders. You are welcome to purchase expedited air shipping. Please be aware that since the start of COVID in 2020 none of the shippers are guaranteeing their expedited delivery dates or refunding the cost of expedited shipping if a delay occurs. You are always welcome to contact us with your time frame and we will do the best we can to assist.
Q. How do I send my artwork to you for a custom printed product?
Please refer to our "artwork guidelines" page (located in the header and footer) for artwork specifications and sending us your file.
Q. I'm placing an order for a custom printed product. Is it considered a re-order or a new order?
If this is the first time you have order the custom printed product with us OR you are needing to make changes to your artwork. Your order is a "new order" and will incur a $50 set-up fee. If you are re-ordering the product with the EAXCT same artwork you used previously. Your order is a re-order and no set-up fee is needed.
Q. Why can't I access my customer account?
We recently revamped our website and switched site platforms. Unfortunately, when switching platforms we weren't able to transfer account order history. So accounts will not show any previous order history. Please make a new account with us and start fresh. We sincerely apologize for the hassle this causes. We appreciate you taking the time in setting up your account again. Even though our website may not know who you are (yet), we still have all your order history on file and are happy to look that info up for you should you need it. Please contact us if you need assistance.
Q. Do you ship to Canada?
We do ship to Canada. Please be aware that your order will be sent with taxes and duties due on your order. We unfortunately don't know much about what those costs will be.