Artwork Guidelines

Please read these guidelines carefully. Please make sure the files you are submitting are high resolution with good clarity.

Art file(s) should be emailed as file attachment(s). We accept high resolution eps, pdf or ai. file formats. High resolution jpegs can often be used as well. 

Artwork elements should be in vector format and grouped together with no extraneous clipping masks. Artwork for engraved products needs to be a vector format submitted in RGB black and white. Please convert all text to outlines or paths. Artwork such as pictures, logos and QR codes should be roughly 150 dpi.

We will crop and/or resize artwork as needed for the product. For optimal print clarity on text, please use an easy to read font. For most products we recommend a darker color text with the font no smaller than 15pt. We typically do not recommend tiny font sizes, light weight fonts such as scripts, or light colors such as pastels. Although we are happy to print what is sent, please be aware that some artwork files will print with better clarity than others. High quality artwork is key to achieving the best print.

Colors will print very close to what is specified and will have a matte finish. We do not guarantee a 100% color match due to the digital print process used.

After placing your order along with any applicable set-up fees, please email your art file to cginfo@citygrafx.com. 

Once we have received your order and file, a proof will be emailed to you for approval within 2 business days. We apologize, but we are unable to generate a proof without a submitted order. After the initial proof has been sent, if changes are needed one additional proof will be created and sent for final approval. If changes are still requested, additional art fees apply. For fastest processing, please specify any specifics you are wanting in the "notes" section of your order or in an email.

Production time varies from product to product and workload. Typical production is 4-8 business days from approval of proof.

Once your proof has been approved and production has begun, custom printed  and engraved orders are unable to be cancelled or refunded. We reserve the right to request additional artwork fees for files not meeting the above guidelines. Any additional fees are to be discussed prior to work being completed.

Please send your files or any questions regarding artwork to the address below.

Email art files as attachments to: cginfo@citygrafx.com