Artwork Guidelines

Please read these guidelines carefully. Proper file format will help avoid delays and additional set-up fees. 

    Art file(s) should be emailed as a file attachment. We accept eps, pdf or ai. file formats. Artwork should be vector format, unless prior approval has been made. Non vector artwork may print with some fuzziness. Artwork elements should be grouped together with no extraneous clipping masks. Artwork for engraving needs to be a vector format in black and white.

    Please convert all text to outlines or paths. Submitting art files in the proper format will help ensure that we can crop or resize images as necessary. 

    For optimal print clarity on text, please use an easy to read font. For most products we recommend a darker color text with the font no smaller than 18pt. We typically do not recommend very small font sizes, light font styles such as scripts, or light colors such as pastels. Although we are happy to print what is sent, please be aware that some fonts and artwork will print with better clarity than others. Properly prepared artwork is key to achieving the best print.

    Colors will print very close to what is specified and will have a matte finish. We do not guarantee a 100% color match due to the digital print process used.

    After placing your order along with any applicable set-up fees, please email your art file to the email listed below. Once we have received your order and file, a proof will be emailed to you for approval within 2 business days. We apologize, but we are unable to generate a proof without a submitted order. After the initial proof has been sent, if changes are needed one additional proof will be created and sent for final approval. If changes are still requested, additional art fees apply. For fastest processing, please specify any specifics you are wanting in the "notes" section of your order.

    Production time varies from product to product and workload. Typical production is 4-8 business days from approval of proof.

    Once your proof has been approved and production has begun, custom printed  and engraved orders are unable to be cancelled or refunded. We reserve the right to request additional artwork fees for files not meeting the above guidelines. Any additional fees are to be discussed prior to work being completed. Art files or questions regarding artwork can be emailed to the address below.

    Email art files to: cginfo@citygrafx.com